Fleurco Customer Portal - Frequently Asked Questions:

  1. Username: Use your Customer Number (can be found on your most recent Invoice)
  2. Password: Enter the Zip or Postal Code of your Showroom’s Billing Address. (All CAPS, no space in between)
  3. You will then be asked to create a new password for future log-ins

If you have any questions or you are having trouble logging in, please contact support@fleurco.com

  1. Please fill out the Sales Associate Log in Request Form in order to request additional log ins
  2. Once logged-into your Purchaser Account, the Sales Associate Log in Request Form can be found in the footer of the portal’s Home Screen
  3. An e-mail will be sent back with all usernames and passwords for log in
  4. Feel free to “Edit Password” once logged in as a Sales Associate

If one or more of your Sales Associates leaves your place of business, feel free to either A) change the password for their log in or B) send a request to support@fleurco.com to have that account deactivated.

  1. From the Home Screen or Navigation Menu, select “Place Order”
  2. In the empty field under “SKU” use the Smart Search Bar to type in the desired Item SKU/Product Code one item at a time.
  3. Confirm the quantity being ordered for each item and edit if necessary.
  4. When ready, select “Add to Cart”, followed by “Checkout” if you are satisfied with the items in your cart.
  5. At the checkout page, you will be asked to fill out some more information:
    1. Select the correct Shipping Address
    2. Enter your Purchase Order Number
    3. Enter your name and e-mail address
    4. Select “REGULAR” as Order Type, unless otherwise specified by a Fleurco Representative.
    5. Fill out additional notes & comments if necessary.
  6. Complete Order by clicking “Place Order”

You can verify the inventory status of an item by opening the “Inventory Status” page or by adding items to your cart in the “Place Order” page

Feel free to contact customer service to inquire about Product ETAs. Continue to place your order as you normally would as Fleurco is consistently replenishing its stock.

  1. From the Home Screen, select View Transactions
  2. Select the desired Invoice # that you would like to track
  3. Tracking Number can be found in the top right on this page

We are currently in the process of updating the Customer Portal to include your specific discounts and net pricing online. In the meantime, all applicable discounts, freight charges and taxes will be calculated and will be reflected on your final order confirmation which you will receive by a Fleurco representative by email. Once your order has been processed, you can revisit the Portal to see the order’s updated totals.

  1. From the Home Screen, select “Re-Order”
  2. Identify which invoice you’d like to re-order and simply add the order back to your cart.

Should you wish, you can now pay your open invoices through the Portal.

  1. From the Home Screen select “Pay Account”
  2. Check off the box of the Invoices you would like to pay
  3. Click “Make Payment” and proceed to complete the transaction
  1. From the Home Screen, select “Hi-Res Images”

This will bring you to a private google drive where you will be able to download hi-res images

  1. From the Home Screen, select “Request Forms”
  2. From the drop-down menu, select Request for Return (Return of Goods Authorization)
  3. Proceed by filling out all required information

A Fleurco representative will review the request and contact you with an RGA number if approved.

  1. From the Home Screen, select “Request Forms”
  2. From the drop-down menu, select Request for Part(s)
  3. Proceed by filling out all required information regarding the required part(s)

A Fleurco representative will review the request and contact you if more information is needed.

From the initial log in screen, click “Forgot Password”. From there it will ask you for your e-mail in order for you to re-set a new password.

Once logged in, go to the Home Screen and select “Edit Password” in order to change your account’s password

Your personal Information can be accessed from the Home Screen.

If you would like to change you personal information found within the Portal, please fill out the Personal Information Form to request a change.